Privacy Policy

1. Who We Are

Lucente Detailing is a mobile ceramic coating and detailing service operating as NE Ohio Mobile Detailing LLC, based in Akron, Ohio. We serve customers throughout Summit, Stark, Portage, and surrounding counties in Northeast Ohio.

Contact: (330) 839-2470  ·  807 Beatrice Dr, Akron, OH 44310

2. Information We Collect

We collect information you voluntarily provide to us, including:

• First name and last name
• Phone number (mobile)
• Email address (if provided)
• Vehicle information (year, make, model, condition)
• Service preferences and notes you submit
• SMS consent preferences (service messages and/or promotional messages) with timestamps

We may also automatically collect basic technical data when you visit our website, such as browser type, device type, pages visited, and referring URL, through standard analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries
• Send service-related SMS messages including quote responses, appointment confirmations, and service updates (with your required consent)
• Send promotional SMS messages including seasonal specials, discounts, and offers (only if you have explicitly opted in)
• Schedule and confirm service appointments
• Follow up on completed services
• Improve our website and service offerings
• Comply with legal obligations

We will only send you SMS messages if you have provided express written consent by checking the applicable consent checkbox(es) on our website form. Service messages require consent to process your inquiry. Promotional messages are a separate, optional opt-in and are never sent without your explicit permission.

4. Sharing of Your Information

We do not sell, rent, or share your personal information or phone number with third parties for their own marketing or advertising purposes.

We may share information only in the following limited circumstances:

• Service providers: We use Make (Integromat) to route form submissions and may use SMS delivery platforms (e.g., Twilio). These providers process data solely on our behalf and are bound by data processing agreements.
• Legal requirements: If required by law, court order, or government request, we may disclose information as necessary.
• Business transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. SMS Consent — Additional Details

Service Message Consent

Consent to receive service-related text messages is required to submit a quote request through our website. This is because we use SMS as a primary method to respond to inquiries and coordinate appointments. If you do not wish to receive service-related texts, you may contact us by phone at (330) 839-2470 instead of using the online form.

Promotional Message Consent

Consent to receive promotional text messages is entirely optional and is not a condition of any purchase, quote, or service. The promotional consent checkbox on our form is unchecked by default and requires your explicit action to opt in. You may receive services from Lucente Detailing without ever opting in to promotional messages.

Opting Out

You may opt out of SMS messages at any time. When you opt out by replying STOP, we will:

• Send one final confirmation that you have been removed from our SMS list
• Cease all future SMS communications (both service and promotional) immediately
• Retain your opt-out record to ensure compliance

If you wish to opt out of promotional messages only while continuing to receive service messages, please contact us directly at levi@lucentedetailing.com or (330) 839-2470 and we will update your preferences.

If you opt out and later wish to re-subscribe, you may reply START or submit a new inquiry on our website and re-provide consent.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Quote requests and contact records are generally retained for up to 3 years. SMS consent records (including opt-in and opt-out timestamps) are retained for the duration required by applicable regulations. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of all SMS communications at any time by replying STOP
• The right to opt out of promotional messages only while continuing to receive service messages
• The right to request a copy of your SMS consent records

To exercise any of these rights, contact us at the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or SMS program after any changes constitutes your acceptance of the updated policy.

10. Contact Us